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Registering for a Zendesk® Help Center account

Jay Lillie
Updated
1.   

Visit the Help Center login page

Navigate to the CardinalOps Support Help Center at the following URL:

https://support.cardinalops.com

One of the following two scenarios will apply to you:

  • If you submitted a ticket via email, via the CardinalOps platform, or someone at CardinalOps submitted a ticket on your behalf, then select the option to Get a password and proceed to Step 2.
  • If you have no existing interaction with the CardinalOps Zendesk platform, select the option to Sign up and proceed to Step 3.
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2.   

Get a password

Once you click on the link, you will be taken to a separate modal		 Screenshot 2024-03-26 at 14.53.11.png
   

 

  
  (a.)

Enter the email address that was used for the submission of the ticket.

If you don’t know the email address used in the ticket submission, check the “To:” field of any email that was received from Zendesk. Check your “Spam” folder if you don’t see any – in some enterprises, Zendesk will be classified this way until algorithms become appropriately adjusted.

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  (b.)

Navigate to your email Inbox and search for an email with a subject line that reads: “Create a password for CardinalOps”

Remember, check your Spam folder if you don’t see this appear in a few minutes!

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3.  

Sign up

Once you click on the link, you will be taken to a separate modal.

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  (a.) Enter both your full name and email address. You can enter your full name (first name / surname) in your preferred manner within that single field. Screenshot 2024-03-26 at 14.50.21.png
       
  (b.)

Navigate to your email Inbox and search for an email with a subject line that reads: “Create a password for CardinalOps”

Remember, check your Spam folder if you don’t see this appear in a few minutes!

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4.   

Create a new password

Click the link in the email to reset your password. You will then be automatically logged into the CardinalOps Help Desk portal.

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5.   

Start using the Help Center!

Navigate to your name and profile icon in the upper right-hand corner of the page. In drop-down menu available to the right of your name, you will have the following options:

  • Submit a new ticket
  • Update your profile
  • See and interact with all tickets you or anyone in your organization have submitted

Note that updating your profile allows you control of the following information:

  • Update your name and / or email address
  • Add / change a profile photo
  • Add / change a phone number
  • Activate two-factor authentication (2FA) via a mobile authenticator app (including Google Authenticator, Authy, Symantec VIP, and Duo Mobile)
  • Add a short description of yourself that will be available for CardinalOps personnel to view
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